Refund policy
Because our products are personalized or made to order, all sales are final. We do not accept returns or provide refunds for change of mind, incorrect selections, or errors in names, dates, wording, photographs, artwork, colors, sizes, or other information submitted or approved by the customer.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or materially different from what you ordered, contact us at support@personallymadeyours.com within 7 calendar days of delivery. Include your order number, a description of the problem, clear photographs of the item, packaging, and shipping label, and any other information we request.
After reviewing the claim, Personally Made Yours may provide a replacement, correction, store credit, or refund, as appropriate. Please do not return an item unless we provide return instructions.
Personalization and Proof Approval
Customers are responsible for checking all submitted names, dates, wording, photographs, artwork, colors, sizes, and instructions for accuracy. When a digital proof is provided, production will begin only after approval. Approval confirms that the customer has reviewed and accepted the spelling, layout, design, and personalization shown.
Minor differences in color, positioning, material, texture, or appearance may occur because of screen settings, production methods, and the handmade or customized nature of the product. These minor differences are not considered defects.
Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. Changes or cancellations are not guaranteed after design work, proof preparation, material ordering, or production has begun. Any disclosed design fee, deposit, or work already completed may be non-refundable.
Orders that have already entered production or have been completed cannot be canceled.
Shipping Problems
If tracking shows that an order was delivered but you cannot locate it, first check the delivery area, household members, neighbors, and the shipping carrier. Then contact us promptly so we can help review the available delivery information. Personally Made Yours is not responsible for orders delivered to an incorrect address supplied by the customer.
Contact
For questions or claims, email support@personallymadeyours.com and include your order number.