Shipping policy

Production and Processing Time

Most Personally Made Yours products are personalized or made to order. Please allow up to 2 weeks for production before your order ships. Production time is separate from carrier transit time.

Orders requiring customer approval will not enter production until the requested personalization information, photographs, artwork, and proof approval have been received. Delayed customer responses may delay the order.

Shipping Rates and Delivery Estimates

Available shipping methods, rates, and estimated transit times are displayed at checkout. Shipping charges are additional unless a product or promotion specifically states otherwise.

Carrier delivery estimates begin after production is completed and the package is accepted by the carrier. Delivery dates are estimates and are not guaranteed. Carrier delays caused by weather, holidays, service interruptions, or other events outside our control may occur.

Tracking and Delivery

Tracking information will be provided when available. Some orders may ship in separate packages or arrive on different dates. A signature may be required for certain personalized, high-value, or hand-delivered orders.

Customers are responsible for providing a complete and accurate shipping address. Personally Made Yours is not responsible for delays, losses, or additional shipping charges resulting from an incorrect or incomplete address submitted by the customer.

Local or Hand Delivery

Local or hand delivery is available only when it is offered during checkout or confirmed directly by Personally Made Yours in writing. Availability, delivery area, timing, and any applicable charge must be confirmed before the order is completed. Please do not select or assume local delivery unless it has been offered or approved.

Delivered but Not Received

If tracking shows that your order was delivered but you cannot locate it, check the delivery area, household members, neighbors, building staff, and the shipping carrier. Contact us promptly at support@personallymadeyours.com with your order number and tracking information so we can help review the available delivery details.

Damaged Packages

If an order arrives damaged, photograph the item, packaging, and shipping label and contact support@personallymadeyours.com within 7 calendar days of delivery. Keep all packaging until the claim has been reviewed.

Contact

For shipping questions, email support@personallymadeyours.com and include your order number.